Return & Refund Policy

The returned goods/products will be checked with the receipt together and the goods should be in the good condition. The packaging should also be in original condition in original shipping container as received. If the goods/products has been used or damaged by the customer, there will not be any refund. Otter International Sdn Bhd will also not be responsible if your shipment is lost during the return transit. Once we have checked and confirm the goods/products, customer will received their refund within 30 days after the confirmation.

Please return your purchase to the following address:
Otter International Sdn Bhd

  • 39, Jalan PJS 11/14
    Bandar Sunway
    47500 Subang Jaya
    Selangor, MY

    T • +603 5612 1478
    T • +603 5631 0049

Please contact us at enquiry@otter.com.my or +60 11-2814 9090 if you have any questions or doubts.